The Five Star Process: Achieving Financial Targets and Strategic Outcomes





“I immediately noticed that the process of collectively articulating specific actions to further the Council’s goals encouraged a level of cooperation and collaboration among my senior staff that was virtually unprecedented.”

- A.J. Krieger, City Manager
City of Northglenn, Northglenn, CO

Research indicates that most companies experience a 37% gap between promised performance and actual performance when teams and individuals lack focus on defined business strategy.

The Five Star Solution is a year long process with a three phase approach to close the performance gap and generate measurable, sustainable results.

Phase 1 : Defining the Gap and Positioning the Team for Success
Using our proprietary model, experienced Five Star consultants work with leaders to define strategic initiatives to close the gap between proven performance (what’s likely to be achieved if managers and their teams deliver incremental improvements to “business as usual”) and promised performance (enterprise financial targets and strategic outcomes) that help you keep ahead of the competition.

Phase 2: Team Alignment and Creating conditions for Accountability
The Five Star Institute’s Alignment Workshops guide teams through a facilitated planning process based on key questions to clearly define Action that drives performance. Team members develop goals with related actions that ensure achievement of financial targets and strategic outcomes.

Once team goals are developed, they are entered into Vector5, The Five Star Institute’s proprietary software tool for tracking action progress and goal achievement. The team enters individual actions in support of team goals and learns how to use Vector5 improved collaboration, communication and ongoing accountability.

Phase 3: Execution Engines: Ongoing Alignment and Leadership Development
The team participates in monthly Execution Engine meetings with its Five Star consultant. The team reviews progress on goals and actions, recognizes the successes of the past month, collaborates on solving any problems that are impeding goal achievement, and recalibrates goals and actions as necessary.

Using the Five Star process your teams can reshape their attitude and generate measurable success - using a proven methodology and online tool that are always available.