What is the Five Star Solution?

The Five Star Solution is a comprehensive set of processes and tools for bridging the gap between past performance and strategic goals. When you integrate the five A’s of success in your corporate culture you enable changes that result in delivering on your targets.

The Five A’s of Success will help teams and organizations to:
  • Create alignment on the RIGHT goals to drive success
  • Delineate action steps so teams are in sync and functioning at peak performance
  • Hold individuals and teams accountable to themselves and each other
  • Build a positive attitude of goal ownership (people will not destroy what they helped to create)
  • Ingrain lasting change in behaviors and norms because the Five Star process and tools are always in use

“Your process along with the Vector5 application gives me a dynamic framework to keep my team focused on outcomes that drive our business results.”

- General Manager, Westin Hotels
Westminister, CO

The Five Star approach consists of five interrelated elements:

Alignment



Alignment simply means that every aspect of an organization is “on the same page” in understanding and achieving business goals. Business units or teams may think they have the whole picture, but too often they labor under conflicting priorities and lack of focus.

Action



An Action is an activity that builds progress toward a goal. Team members gain a deeper appreciation of their role in the outcome through a two-hour online workshop that helps them understand how their actions drive results and financial targets. They learn to link their actions to team goals, while maximizing their energy and focus.

Accountability



At the heart of the Five Star Approach is Vector5™, The Five Star Institute’s always-available, easy-to-use goal- and achievement-tracking system. This powerful web-based application gives all team members an up-to-the-minute, graphical assessment of progress toward overall, team, and individual goals.

Attitude



Positive performance is built in to Vector5™. Because everyone has a personal, measurable stake in the outcome of their team’s goal set, individual and team attitude become more positive. Cooperation, not competition, drives success.

Always



The Five Star Solution involves a year-long commitment by team members to monthly Execution Engine™ meetings that monitor progress of team goals and actions toward enterprise key outcomes, mobilize positive peer pressure for staying on track, enable real-time course corrections, enhance team leadership skills, and develop positive habits and practices that last a lifetime.